Job Overview
We are looking for a motivated Service Delivery Expert to join our team at King Heating, Cooling & Plumbing. As a key member of our team, you will be responsible for providing exceptional customer service and delivering high-quality services to our clients.
The ideal candidate will have experience in customer service, call center, or sales roles and possess a strong understanding of plumbing and heating services.
Responsibilities:
• Handle a high volume of inbound and outbound calls in a professional and courteous manner.
• Respond to customer inquiries, schedule service appointments, and provide information about our products and services.
• Follow up with customers to confirm appointments and ensure customer satisfaction.
• Proactively reach out to customers for service reminders, promotions, and seasonal tune-ups.
• Upsell and cross-sell additional services and maintenance plans to meet customer needs and drive sales.
Requirements:
• A minimum of 1 year of experience in customer service, call center, or sales roles.
• Strong communication skills with the ability to handle both inbound and outbound calls effectively.
• High level of motivation and a desire to achieve sales goals.
• Excellent problem-solving skills and a customer-focused attitude.