Job Overview
Legacy Heating & Cooling is a leading provider of commercial HVAC and refrigeration services, dedicated to delivering exceptional service and innovative solutions to our clients.
We are seeking a highly organized and customer-focused Service Coordinator to join our team. The ideal candidate will be responsible for efficiently coordinating and dispatching our service technicians to various job sites, ensuring prompt and effective service delivery.
Key Responsibilities
• Schedule and dispatch HVAC and refrigeration service technicians to customer locations according to service needs and technician availability.
• Communicate with customers to provide updates on service schedules and respond to inquiries.
• Monitor and track service requests, ensuring timely completion of all jobs.
• Maintain accurate records of service calls, customer interactions, and technician assignments.
• Coordinate with other departments to ensure smooth workflow and effective communication.
• Assist in the management of inventory and ordering of necessary parts and equipment.
• Handle emergency service requests and adjust schedules as needed to meet urgent demands.
• Provide support to service technicians by ensuring they have all the necessary information and resources for each job.
Qualifications
• Previous experience in a dispatching or coordinating role, preferably within the HVAC or service industry.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.
• Ability to multi-task and work well under pressure in a fast-paced environment.
• Strong problem-solving skills and a customer-service-oriented mindset.
What We Offer
• $24-$32 per hour, depending on experience.
• Employer-paid healthcare (with buy-up plan available).
• Employer-paid life insurance (with buy-up plan available).
• 6 paid holidays.
• PTO - 40 hours first year.
• Biweekly pay.
• 401k with company match.
• Employee referral program.
• Employee assistance programs.
