Growing company has an opening for a full time position.
Customer Service Representative / Dispatcher with HVAC experience.
Duties:
Provide excellent customer service to homeowners
• Answering incoming phone calls
• Making outbound phone calls
• Scheduling and dispatching technicians in the field
• Preparing work orders
Assist customers with inquiries, concerns, and requests in a professional and timely manner
Upsell products and services to customers when needed.
Maintain accurate and detailed customer records
Debrief technicians after calls
Excellent verbal and written communication skills.
Bi-lingual abilities are a plus
Strong phone etiquette and active listening skills
HVAC knowledge
Ability to analyze customer needs and provide appropriate solutions
Sales experience is preferred but not required
We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.
This is not a remote position, candidate will be required to work on-site at our location.
To apply, please submit your resume with your recent experience and language skills.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
• On-the-job training
Experience level:
• 1 years
Shift:
• Day shift
• Evening shift
Weekly day range:
• Monday to Friday
• Weekends as needed
Work setting:
• In-person
• Office
• Work Location: In person
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Paid time off
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed
Work Location: In person
