POSITION SUMMARY:
At assigned customer locations perform HVAC-cleaning services as required. Maintain a high standard of customer service and additional sales performance. Complete daily paperwork.
ESSENTIAL FUNCTIONS:
• Be a good ambassador/representative for COIT Services, Inc.
• Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
• Completes customer service schedules on time. Keeps internal personnel informed of daily schedule.
• Demonstrates professional knowledge of all company products and services.
• Determines customer requirements.
• Access customer’s heating and air conditioning unit in appropriate manner. If necessary cut hole in plenum, wearing safety equipment.
• Ability to manipulate the cleaning unit from the van rolling it into the customer's home.
• Wearing appropriate safety equipment, provides professional Air Duct cleaning services in the customer's home using company-provided equipment. Provided safety equipment might include goggles or safety glasses, dust mask, gloves, etc. Cleaning equipment would include the cleaning unit, the compressor unit, high pressure lines, and shop vac.
• Clean and replace registers.
• Repair hole made in plenum/cold air trunk.
• Clean up any work areas, removing all debris and dust.
• Follow all safety procedures including the contents of the safety bucket.
• Ask customers for additional business and successfully sell add-on services and products (such as carpet cleaning, upholstery cleaning, tile & grout, draperies, etc.)
• Prior to leaving, provide customers with any necessary safety information or instructions concerning the areas just cleaned.
• Follow all company procedures and requirements concerning equipment and tool maintenance and operation.
• Handle customer complaints and challenging situations in a professional manner.
• Resolves customer complaints in a manner mutually satisfactory to both the customer and the company. Access relevant information and contact appropriate personnel. Follow established policies and resolve customer concerns to the satisfaction of the Company and the customer.
• Inspect customer complaints. Provide timely feedback to the Company regarding customer complaints.
• Operate company vehicle with good judgment, obeying all laws and rules of the road.
• Maintain an acceptable driving record.
• Maintain assigned company vehicle in accordance with all policies and procedures.
• On a daily basis, accurately complete the route sheet and have all supporting documents in order.
• Satisfactorily complete daily check-out and check-in procedures in a timely manner.
OTHER DUTIES:
• Maintain a high level of personal grooming and appearance.
• Wear a clean, neat, and proper company uniform every day.
• Meet company standards for attendance and punctuality.
• Maintain effective working relationships at all levels of the company.
• Attend training meetings as required.
• Perform all other duties as assigned.
REQUIREMENTS:
• Ability to recognize and rectify problems.
• Driving record acceptable to the insurance carrier.
• High School graduate or equivalent.
• Ability to lift equipment weighing approximately 100 pounds.
• Industry experience helpful.
• Basic mathematics skills.
• Outside sales experience helpful.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is physically demanding. There is extensive walking, standing, stooping, going up and down stairs, and bending. Traveling to each job location requires the safe operation of a company vehicle. The cleaning unit must be unloaded from the vehicle and rolled to the worksite. The equipment weighs approximately 100 pounds. It has wheels and a handle – like a dolly. At times, equipment may need to be carried upstairs and down hallways. If the compressor unit needs to be carried into a residence, two technicians will be dispatched. Climbing a ladder and reaching overhead may be required.
This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.
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