About Mint Home:
Mint Home is transforming the entire consumer process for purchasing and installing HVAC systems. Starting with an online first experience, our customer can easily input basic information about their home to receive instant quotes. Next, we recommend the best systems for each home using easy to understand terms and offering savings customers can relate to. We use technology to streamline the entire installation process and pass the savings on to the consumer. Our software ensures the proper equipment and parts are ordered and keeps customers updated with every installation step until it’s seamlessly completed.
Position Summary:
As a Responsible Managing Employee (RME) for Mint Home in Las Vegas, NV, you’ll oversee and evaluate our team of HVAC installers in Las Vegas, offering guidance and support to maintain the highest quality of service. You’ll collaborate across departments, including field services, sales, marketing, and operations, to ensure the success of each project.
Responsibilities:
• Support the company in obtaining necessary HVAC licenses in Nevada, including fulfilling testing requirements, completing experience verification, and processing applications efficiently.
• Provide training, coaching, and ongoing education to employees on company policies, procedures, and customer service best practices.
• Offer technical support and assist with remote diagnosis to address customers’ service or maintenance needs.
• Develop and clearly communicate step-by-step best practices for customer interactions, ensuring technicians can provide an exceptional service experience.
• Maintain up-to-date knowledge of industry standards, safety codes, and trade practices to support technical guidance.
Qualifications:
• Education & Certification: High school diploma or equivalent required. Trade-specific licensure and ability to qualify as an RME for the Nevada HVAC license.
• Experience: 4+ years of recent experience in HVAC installation, service, or a related trade-specific role.
Preferred Skills:
• Strong communication skills with the ability to explain technical details to customers in a straightforward, approachable manner.
• Proactive, personable, and skilled at building customer relationships that foster trust and satisfaction, both in-person and virtually.
Travel Requirements:
• Up to 25% within Nevada
• Periodic travel to job sites for quality control/oversight
This role is an opportunity to be part of a rapidly growing company dedicated to bringing innovation and ease to the HVAC industry in Nevada. If you’re passionate about creating a high-quality customer experience and supporting a skilled team, we’d love to hear from you!
Job Type: Full-time
Pay: $65,000.00 - $100,000.00 per year
Benefits:
• Health insurance
Schedule:
• Year round work
Supplemental Pay:
• Bonus opportunities
Ability to Relocate:
• Las Vegas, NV 89102: Relocate before starting work (Required)
Work Location: In person
