General Description: Accountable for managing and improving overall performance and profitability of Syracuse, Rochester and Buffalo Branches including Sales, Operations, Safety, Employee Development, and Branch Events.
Responsibilities
• Attains or exceeds branch sales and profit budget.
• Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
• Develops annual branch budgets; submits to Accountable Manager for approval.
• Reviews branch metrics and remediates variances to budget.
• Develops relationships and communicates with customers to identify and act on areas of opportunity.
• Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
• Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
• Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
• Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation.
• Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
• Ensures all customer orders are picked, labeled, staged and/or loaded accurately and efficiently for customer pick-up or delivery.
• Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
• Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.
• Ensures branch inventory is accurate by following all inventory management and inventory affecting processes in branch manager’s checklist.
• Analyzes trends in equipment and parts sales; Recommends product additions and deletions per customer/sales demand and works with Inventory Controller and Purchasing to provide adequate stock levels.
• Initiates, coordinates, and ensures the completion of branch facility maintenance issues, renovations, resets and repairs.
• Initiates, coordinates, and ensures the completion of maintenance and repairs of branch warehouse equipment including RF scanners, bar-code printers and vehicles; and ensures OSHA Compliance.
