Job Description: Ascent is building an HVAC Service Team to deliver a "Higher Level of Service" including Start up and In-Warranty Service for all the products we sell. Are you an experienced HVAC Service Manager (or Lead Technician with the respect of your peers) seeking an opportunity to build and lead a dynamic team and oversee service operations? Become factory trained and certified to work on the HVAC industry's latest and greatest equipment and technology. Are you looking compensation that increases with company performance that does not put limits on your earning potential? Can you build a team and provide technical guidance while also driving operational efficiency and promote a culture of safety and excellence? Are you ready to thrive in our vibrant and collaborative work environment, where exceptional customer service is valued and rewarded? In this pivotal role, you will be responsible for building and managing Ascent's service department while also placing the utmost importance on customer satisfaction. If you are ready to take on this exciting opportunity where your experience and leadership will make a significant impact, we invite you to join our team.
Responsibilities:
· Lead, manage, and develop a team of HVAC technicians, providing coaching, training, and performance feedback
· Collaborate with clients to understand their service needs and provide appropriate solutions
· Monitor and maintain high-quality service standards, ensuring compliance with industry regulations and company policies
· Track and analyze service department metrics, such as response time, first-time fix rate, and customer satisfaction
· Continuously improve service processes and procedures, striving for operational efficiency.
· Oversee inventory management, manage warranty claims and returns
· Recruit, interview, hire and train technicians. Attend Manufacturer hosted product and service level trainings.
· Maintain compliance with safety regulations and promote a culture of safety within the team
Requirements:
• 10+ years HVAC trade knowledge, skills and experience
· 5+ years managerial experience or Lead Technician role advising your peers (player-coach)
· Strong technical knowledge of HVAC systems and components
· Exceptional customer service and communication abilities
· Familiarity with industry regulations and safety standards
· Proficiency in refrigeration piping, brazing, troubleshooting DX systems
· Experience with DX systems (split and packaged), air and water cooled chillers, VRF systems, Start-up
· Valid HVAC technician license/certification
· Good driving record
· High school diploma or equivalent; formal training from a Tradeschool preferred
