About Nex-Tech
Nex-Tech is the premier HVAC/R service provider in the industry. Our commitment to excellence, combined with our passion for delivering top-notch service, has earned us an exceptional reputation among our customers.
We're seeking an experienced Regional Service Manager to join our team. This individual will oversee technicians and administrative staff, driving our operational team's success and ensuring high-quality support for our customers.
Key Responsibilities
• Develop and lead a high-performing administrative team
• Drive delivery of all company goals and metrics
• Foster exceptional customer satisfaction through proactive communication
• Lead annual performance evaluations and professional development opportunities
• Analyze company reports to inform strategic decisions
• Collaborate with cross-functional teams to achieve business objectives
• Serve as a key point of contact for customer escalations
• Enhance the company's reputation through outstanding customer service
• Oversee customer relationships for assigned regions
• Implement efficient scheduling processes to meet customer expectations
• Maintain accountability for divisional performance and profitability
• Manage labor and material expenses to optimize resource allocation
Requirements
• Proven leadership experience in field technical services or related business environment
• Expertise in HVAC management and operations
• Ability to analyze complex problems and implement effective solutions
• Excellent communication and interpersonal skills
• A track record of driving business growth and improvement
Benefits Package
• Comprehensive Health Insurance options, including a FREE employee-only plan
• Dental, Vision, Accident, Critical Illness, Disability, and Supplemental Life Insurance options
• FREE life insurance coverage based on annual salary
• 401k matching program up to 5% of contributions
• 7 paid holidays, 2 personal days, and 10 vacation days per year
• Salary range: $80,000 - $95,000 per year
