Job Title: Scheduling and Customer Support Specialist
About Our Company:
At Performance Air Conditioning, Electrical and Plumbing, we value our associates and strive to create a positive work environment where they can grow professionally, personally, and financially. We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Wilmington, DE location.
Job Summary:
We are looking for an individual with strong organizational skills and the ability to multitask in a fast-paced environment. The successful candidate will be responsible for scheduling and dispatching HVAC Service and Plumbing Technicians, answering incoming phone calls from existing customers, providing exceptional customer service, and ensuring all ticket information is entered correctly into our computer system.
Salary Information:
The estimated annual salary for this position is $50,000 - $70,000, depending on experience. We also offer a competitive monthly bonus plan, incentive plans, and many other benefits.
Key Responsibilities:
• Scheduling and dispatching HVAC Service and Plumbing Technicians
• Answering incoming phone calls from existing customers
• Providing exceptional customer service
• Entering ticket information correctly into our computer system
Requirements:
• A minimum of two years office/customer service experience (dispatch experience preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to think on your feet to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with a good knowledge of Microsoft Office and the ability to learn customer service management and scheduling/dispatch software
