Position: HVAC Dispatcher/ Office Assistant
JOB DESCRIPTION:
San Francisco Refrigeration/ HVAC business striving to provide a rewarding work environment and experience for our employees while servicing locally owned Restaurants and Businesses. Currently looking for an experienced Dispatcher/ Office Assistant to help manage the day-to-day operations.
The Dispatcher/ Office Assistant will assist with the day-to-day functioning of the company’s front office administration, assisting co-workers in administrative tasks to increase company productivity. The role requires an experienced, self-directed, resourceful, high-energy professional who is confident taking initiative and finding opportunities to enhance their role beyond the daily call of duty. The ideal candidate will rise to challenges, be a creative problem solver and apply high standards to their work and office environment.
POSITION BENEFIT PACKAGE INCLUDES:
• Excellent Starting Salary
• Paid health insurance
• Paid vacation and holidays
DETAILED JOB FUNCTIONS:
• Processing all incoming client service, maintenance and warranty calls in a pleasant and courteous manner
• Assigning service tickets to Technicians based on schedule and geographical locations
• Schedule and coordinate service and access to job site locations as needed
• Ensure all information and documentation is properly captured by technicians before processing service tickets into billings
• Process the ordering/shipment of materials and equipment as needed
• Manage the dispatch board / schedule for service work and follow-ups
• Assist with collection calls on past due billings and other accounting functions as needed
• Manage timesheets for the department and coordinate process with Payroll administrator
• Adhere to the policies and procedures of the company
• Process and document all work in a timely manner
• Perform additional work as directed by HVAC President and Service Manager
REQUIRED QUALIFICATIONS:
• High school diploma or general education degree (GED)
• Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook
• Ability to multi-task and stay organized
• Prior supervisory experience
• Knowledge of San Francisco map and neighborhoods
• Excellent communication skills & use of English
QUALIFICATIONS:
• Field Edge Software or other Field Management Software
• Experience working in a Refrigeration/ HVAC or other high-paced dispatch front office
WORKING CONDITIONS:
• Full-time schedule, Monday through Friday 8:30 am to 5 pm
• Our office is based in San Francisco, within walking distance of BART
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