About us
At MSP Plumbing Heating & Air, we believe that our success is built on a foundation of strong values and a commitment to excellence. We are not just a team; we are a family committed to providing outstanding plumbing, heating, and air services that our customers can rely on.
Our Core Values:
• Commitment: We are dedicated to delivering exceptional service and ensuring our customers feel valued and supported at every step of their journey with us.
• Family Feeling: We foster a welcoming environment that extends beyond our employees to our customers, creating lasting relationships built on trust and care.
• Success for All: We strive to create a culture where everyone—our team, our customers, and our community—can thrive and succeed together.
• Transparency: Honesty and clarity are at the heart of our operations. We believe in open communication and ensuring our customers are fully informed about their services.
• Better Together: Collaboration is key. We work as a unified team, drawing on each other’s strengths to provide the best solutions for our customers.
• Keep Moving Forward: We embrace growth and innovation, continuously seeking out new ways to improve our services and enhance the customer experience.
At MSP Plumbing Heating & Air, we are proud to provide a 5-star experience every time by embodying these principles. Join us in creating exceptional service experiences that resonate with our clients and reinforce our commitment to excellence.
Check it out for yourself, visit the MSP YouTube Channel
The Role
We’re looking for an exceptional HVAC Service Manager to lead our team of talented technicians.
As a Service Manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. You will manage staff and exceed customer expectations by accomplishing the highest quality service calls, every time.
By working closely with dispatch, you will match the right technician to every job, helping achieve the company's financial goals.
The position will be based in our Woodbury office.
Responsibilities
• Integrate sales strategies across other departments to drive profitable results.
• Show technicians how to establish customer rapport to provide the right products and services.
• Understand sales criteria and hold your team accountable for exceeding revenue goals.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Monitor performance of field technicians and coach them on how to improve.
• Manage team schedule to meet ongoing customer demand and seasonal spikes.
• Make sure incentive programs are equitable and properly documented.
• Perform regular 1-to-1’s and ride a longs with team.
• Work closely with the purchasing coordinator to ensure warranties and returns are processed efficiently.
• Manage department time clocks.
• Responsible for department staffing.
Requirements
• Proven track record in service, and management.
• Ability to inspire and lead others to attain company goals.
• Good presentation skills; able to convey confident and decisive messages.
• Multi-tasker who enjoys working in the field with diverse teams on varied projects.
• Detail oriented and highly organized with exceptional follow-through abilities.
• Top performer who can instill pride of workmanship in self and others.
• Passionate about MSP Plumbing Heating Air and loves the brand.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desires to motivate technicians to be better tomorrow than they are today.
• IT competent, previous experience with Microsoft Office and the latest sales applications.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated, self-starter who’s flexible and has a great attitude on life.
We offer great pay and INCREDIBLE benefits. MSP Plumbing Heating Air employees receive:
• 100% Medical paid premiums for employee and 50% of the premium for dependents
• 100% Dental paid premiums for employee
• Vision Insurance
• Life Insurance, Short-Term Disability, Long Term Disability for you at NO COST!
• 401K with Profit Sharing
• Company provided vehicle or vehicle allowance
• Company provided phone and laptop
Join our family, where work-life balance isn't just a goal—it's our way of life. We're committed to creating a supportive environment that fosters both personal and professional growth. If you're looking for a place where you can thrive both at work and in your personal life, we'd love to hear from you. Come be a part of our team and grow with us!
