Responsibilities: HVAC Service Dispatcher
- Scheduling Service Calls: Coordinate with customers to schedule HVAC service and maintenance appointments
based on urgency, technician availability, and customer preferences.
- Dispatching Technicians: Assign HVAC technicians to service calls, ensuring efficient allocation of resources and
timely response to customer needs.
- Communicating with Technicians: Relay job details, customer information, and any special instructions to HVAC
technicians, ensuring they have all necessary information to complete the job successfully.
- Monitoring Work Progress: Track technician locations and job statuses throughout the day, ensuring jobs are
completed on time and addressing any delays or issues that arise.
- Customer Communication: Provide updates to customers regarding technician arrival times, job progress, and any
changes to the service plan.
- Solving Problems: Address customer concerns, resolve scheduling conflicts, and provide solutions to ensure
customer satisfaction.
- Maintaining Records: Keep detailed records of service calls, including customer information, job details, and
technician notes.
- Coordinating Parts and Supplies: Arrange for the delivery of necessary parts and supplies to job sites, ensuring
technicians have the equipment they need to complete repairs.
- Supporting Technicians: Provide administrative support to technicians, including assistance with paperwork,
invoicing, and documentation.
Qualifications:
- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers,
technicians, and other staff members effectively.
- Organizational Skills: The ability to prioritize tasks, manage multiple schedules, and coordinate resources efficiently
is crucial in this role.
- Problem-Solving Abilities: HVAC service dispatchers must be able to quickly identify and address issues that arise,
finding solutions to keep jobs on track and customers satisfied.
- Technical Knowledge: While not always required, a basic understanding of HVAC systems and terminology can be
beneficial for accurately scheduling and dispatching service calls.
- Customer Service Skills: A customer-focused approach is essential, as HVAC service dispatchers often serve as the
primary point of contact for customers and must ensure their needs are met promptly and professionally.
- Computer Proficiency: Familiarity with computer software and scheduling systems is typically required for
managing service calls, updating records, and communicating with technicians and customers.
