Responsibilities: HVAC Service Dispatcher

Scheduling Service Calls: Coordinate with customers to schedule HVAC service and maintenance appointments

based on urgency, technician availability, and customer preferences.

Dispatching Technicians: Assign HVAC technicians to service calls, ensuring efficient allocation of resources and

timely response to customer needs.

Communicating with Technicians: Relay job details, customer information, and any special instructions to HVAC

technicians, ensuring they have all necessary information to complete the job successfully.

Monitoring Work Progress: Track technician locations and job statuses throughout the day, ensuring jobs are

completed on time and addressing any delays or issues that arise.

Customer Communication: Provide updates to customers regarding technician arrival times, job progress, and any

changes to the service plan.

Solving Problems: Address customer concerns, resolve scheduling conflicts, and provide solutions to ensure

customer satisfaction.

Maintaining Records: Keep detailed records of service calls, including customer information, job details, and

technician notes.

Coordinating Parts and Supplies: Arrange for the delivery of necessary parts and supplies to job sites, ensuring

technicians have the equipment they need to complete repairs.

Supporting Technicians: Provide administrative support to technicians, including assistance with paperwork,

invoicing, and documentation.

Qualifications:

Communication Skills: Strong verbal and written communication skills are essential for interacting with customers,

technicians, and other staff members effectively.

Organizational Skills: The ability to prioritize tasks, manage multiple schedules, and coordinate resources efficiently

is crucial in this role.

Problem-Solving Abilities: HVAC service dispatchers must be able to quickly identify and address issues that arise,

finding solutions to keep jobs on track and customers satisfied.

Technical Knowledge: While not always required, a basic understanding of HVAC systems and terminology can be

beneficial for accurately scheduling and dispatching service calls.

Customer Service Skills: A customer-focused approach is essential, as HVAC service dispatchers often serve as the

primary point of contact for customers and must ensure their needs are met promptly and professionally.

Computer Proficiency: Familiarity with computer software and scheduling systems is typically required for

managing service calls, updating records, and communicating with technicians and customers.

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