Job Overview
The HVAC Service Manager position at Len the Plumber Heating & Air is a leadership role that oversees the residential service team in Baltimore, MD. This individual will be responsible for managing a team of HVAC Service Technicians, ensuring they deliver outstanding quality of work and exceptional customer service.
We estimate the salary for this position to be around $80,000 - $110,000 per year, based on industry standards and market conditions.
Key Responsibilities
• Manage a team of HVAC Service Technicians to achieve departmental budgets and productivity goals.
• Closely work with the HVAC Branch Manager to implement business strategies and ensure compliance with local, state, and federal regulations.
• Monitor costs, overhead, and manpower to maintain desired Gross Profit Margins.
• Coach service technicians and provide training on technical skills and customer service.
Qualifications and Requirements
• Proven management experience in the service industry, with a minimum of 3 years of experience.
• Excellent business acumen, interpersonal, and communication skills.
• Ability to solve problems and develop effective action plans.
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint applications.
