Job Title: Residential Service HVAC / Plumbing Dispatcher / Administrative Assistant
Department: Residential Service Department
Reports to: Office Manager / General Manager
General Purpose of Job:
Schedule and dispatch all Residential Service Technicians. Provide support and assistance to the Residential HVAC and Plumbing Departments.
Primary Duties and Responsibilities:
Dispatching
• Checking and approving labor and pricing for Residential Technicians daily in our software system to process for billing and payroll.
• Organization of the next day’s schedule of service calls.
• Calling / emailing customers with repair quotes to get approval and schedule the repair once approved.
• Provide support daily for the Residential Department
• Manage the technician’s paperwork procedures
• Ensure that all billing gets submitted in a timely manor
• Work closely with management on customer satisfaction, problem jobs and the technician’s efficiency.
• Answer incoming service calls daily and scheduling appointments for both commercial and residential HVAC and plumbing customers.
• Schedule is 7:30am – 5pm. With some overtime required during peak seasons.
Qualifications:
• 2 years of office experience in an administrative/support role preferred.
• 2 years of dispatch experience preferred.
• Intermediate skill level with Microsoft Excel.
• Ability to multitask and work in a fast-paced environment
• Attention to detail and organization
Physical Requirements:
• Regularly spend long hours sitting and using office equipment and computers.
• Frequently bend to file and maintain files.
• Occasionally lift 20 to 25 pounds.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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