Commercial HVAC Service Manager

Carrier • Full-time • Farmington Hills Michigan, US • 1w ago

Country: United States of America

Location: CAM12: CCS-Farmington Hills,MI 40120 Grand River Avenue, Novi, MI, 48375 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

As Commercial HVAC Service Manager for Carrier, you are responsible to supervise Field Service Technicians, managing day-to-day priorities, solving client issues received by the team and optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities: • Forecast, monitor, and document financial performance against plan • Coordinates, prioritizes and resolves issues encountered by a more experienced team. • Optimizes the usage of manpower, standard time, equipment and energy of more experienced team • Escalates critical/complex issues that will impact the business • Manages more experienced team according to established programs and objectives. • Quality Issue Management • Contacts customer, collects feedback, and establishes and maintains good relationship with customers • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

Required Qualifications: • High School diploma or GED • Must have a valid Driver’s License • 3+ years of service management experience • 2+ years of experience managing a team of technicians

Preferred Qualifications: • Experience in the HVAC industry. • Excellent verbal and written communication skills • Strong organizational skills • Excellent attention to detail and accuracy • Experience with Microsoft Office • Experience with Salesforce or similar CRM

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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