Responsibilities
• Financial management of operations
• Reviewing company reports, such as PMs, CINB, SLA, and P&L, and sharing results with the team
• Addressing customer escalation issues via phone calls and providing solutions
• Maintaining company goals through monthly, quarterly, and yearly evaluations
This position involves managing Service-Level Agreements (SLAs) with current and new clients, recruiting, hiring, and developing the service operations team, creating training plans for the support team, delivering goals and metrics for assigned groups, and performing annual reviews.
