Customer Service Representative (CSR) Role
We are seeking a customer-focused individual to join our team as an HVAC CSR/Admin. This role will involve providing exceptional customer service, supporting the service coordinator with scheduling technicians, and maintaining accurate customer records.
About Our Company Culture
At Reliance Heating and Air, we value our employees and strive to create a positive and supportive work environment. We believe in recognizing and rewarding our team members for their hard work and dedication.
Key Responsibilities
• Answer and triage all incoming calls, emails, and text messages, ensuring customers are helped promptly with a service mentality.
• Perform 'Happy Calls' on a daily basis to ensure customer satisfaction and reveal areas that need improvement.
• Maintain accurate and detailed customer records, following company and software guidelines.
The ideal candidate will have excellent communication skills, a positive attitude, and a strong work ethic. If you're looking for a rewarding role with opportunities for growth and development, we encourage you to apply.
