About the Role:
This exciting opportunity is perfect for those who are passionate about delivering exceptional customer service and have a strong technical understanding of HVAC systems.
Key Responsibilities:
• Respond to customer inquiries in a prompt and professional manner.
• Coordinate HVAC service calls to optimize technician schedules.
• Communicate effectively with technicians to ensure timely arrival to service calls.
• Provide accurate and detailed quotes to customers for HVAC services.
• Follow up with customers to ensure satisfaction with services provided.
• Troubleshoot and resolve customer complaints or issues in a timely manner.
The ideal candidate will have excellent communication skills, a strong technical understanding of HVAC systems, and a passion for delivering top-notch customer service.
Requirements:
• High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
• Minimum of 2 - 3 years of experience in a customer service role, preferably in the HVAC industry.
• Strong technical understanding of HVAC systems and industry terminology.
• Excellent communication skills, both verbal and written.
• Ability to multi-task and prioritize in a fast-paced environment.
