Maintenance Coordinator
Experience with the Service Titan Program preferred.
Organizes maintenance calls so that a technician is sent to a variety of locations in a timely manner. This professional must have basic knowledge of HVAC services in order to translate the needs of the customer to the technician and vice versa. However, the main duty of the Maintenance Coordinator is to maintain the work schedules for field technicians and assure that all customer commitments are met. We are looking for someone to take over and manage this department and grow that department.
In addition, a dispatcher is responsible for providing logistical support to technicians and communicating with both fellow employees and customers. Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician's skill level and location.
Good communication skills and a knowledge of HVAC work and terminology. They must be able to serve as a liaison between customers and HVAC techs, and work schedule coordinator.
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Experience:
• HVAC Dispatching: 2 years (Preferred)
• SERVICE TITAN: 2 years (Preferred)
Work Location: In person
