Field Service Technician
We are seeking a skilled Field Service Technician to deliver exceptional customer experiences and maintain the highest level of service standards. As a Field Service Technician, you will be responsible for providing efficient, responsive, and accurate field maintenance, troubleshooting, and repair of Canon-supported products.
Your Responsibilities
• Report product failure trends and serviceability issues with accurate documentation
• Meet customer demands by providing timely and accurate field maintenance
• Maintain all technical information, field service reports, and expense reports
• Showcase strong customer communication and satisfaction skills
• Maintain assigned machines at optimal performance levels
About You
We are looking for an individual who is highly motivated, detail-oriented, and possesses excellent communication skills. To succeed in this role, you must have:
• A high school diploma or equivalent experience
• A basic understanding of internet environments and the ability to complete the PDIF new-hire class
• The ability to travel and hold a valid driver's license
• Capability to function in a 24/7 environment with shift work and on-call rotations
• Security clearances required by customers to enter premises
• The ability to lift 50 pounds and remain active for more than 50% of the time
What We Offer
Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more. We are an equal opportunity employer and comply with all applicable federal, state, and local laws and regulations.
