About the Job:
Job Title: HVAC Service Technician (Light Commercial)
Employment Type: Full time / Direct Hire
Location: San Francisco Bay Area, CA (On - Site)
Responsibilities:
• Accountable and responsible for sustaining and delivering high customer satisfaction; communicate effectively and professionally with internal and external contacts.
• Provide technical support on indoor/outdoor Smardt chillers
• Service and troubleshoot chillers in the field In your local market or traveling as required
• Interact with customer to provide guidance as to the operation and maintenance of their equipment
• Completion of installations, delivery and removal of equipment required for performing all installations to company standards
• Diagnose and target customer’s operational problems
• Being on-call to receive emergency customer calls approximately one week per month/2 months
• Keep customer informed as to the nature of service performed, as well as outstanding issues
• Assures that all tools and equipment used are in good and safe working order
• Provide the best advice to customers on repairing or replacing existing equipment
• Assists in the monitoring and maintenance of the chiller systems
• Ensures any repairs and maintenance for testing equipment are performed in a timely manner
• Utilizes technical support available at head office when unable to troubleshoot certain problems in the field
• Promote the sale of add-on work or service agreements
• Assists head office with other related duties as required
Qualifications:
• Exceptional customer service and communications skills
• Minimum four (4) years of HVAC field experience (specifically chiller)
• Turbocor/mag bearing an asset
• Strong troubleshooting abilities
• Problem solving abilities
• Strong communication skills
• Excellent organizational skills
• Able to work in a team or independently
Job Type: Full-time
Pay: $41.78 - $45.65 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Work Location: In person
