Job Summary We are seeking a dedicated and experienced Service Manager to oversee our HVAC service department. The ideal candidate will possess strong mechanical knowledge and a passion for delivering exceptional customer service. As a Service Manager, you will be responsible for managing service technicians, ensuring high-quality HVAC maintenance and repair, and driving sales through effective service writing strategies.

Responsibilities • Supervise and lead a team of service technicians, ensuring efficient workflow and high-quality service delivery. • Oversee daily operations of the service department, including scheduling, inventory management, and customer interactions. • Develop and implement strategies to enhance customer satisfaction and loyalty through excellent service experiences. • Conduct regular training sessions for staff on automotive repair techniques, customer service skills, and upselling opportunities. • Manage service writing processes to ensure accurate documentation of services performed and recommendations for future maintenance. • Align departmental goals with overall business objectives to drive profitability and growth. • Handle cash transactions accurately while maintaining financial integrity within the department. • Stay updated on industry trends and advancements in automotive technology to provide informed recommendations to customers.

Qualifications • Proven experience in HVAC service management or a similar role within the HVAC industry. • Strong mechanical knowledge with hands-on experience in HVAC maintenance and repair. • Excellent communication skills with the ability to effectively interact with customers and team members. • Experience in upselling services and products to enhance customer satisfaction and revenue generation. • Familiarity with service writing processes and tools used in the HVAC repair industry. • Ability to manage cash handling processes accurately while adhering to company policies. • A background as a mechanic or service technician is preferred but not required.

If you are passionate about providing outstanding HVAC services while leading a dynamic team, we encourage you to apply for this exciting opportunity as a Service Manager.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance

Schedule: • 8 hour shift • Monday to Friday

Shift: • 8 hour shift

Work Days: • Monday to Friday

Experience: • HVAC: 5 years (Required)

Ability to Commute: • Long Island City, NY 11120 (Required)

Ability to Relocate: • Long Island City, NY 11120: Relocate before starting work (Required)

Work Location: In person

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HVAC Service Manager