Job description: The Internal Operations Coordinator position is fast-paced and self-motivating position and includes, but is not limited to, the following responsibilities: • Work with the Internal Operations Manager for residential production and service to ensure clear communication is made in a timely manner with all customers, Ferguson team members, and Ferguson 1099 team members daily. • Evaluate, assign, and dispatch service and production work orders to the proper team member or 1099 crew. • Maintain a "whatever it takes" mindset (ownership value) and be willing to assist all team members in whatever capacity is necessary to help them to achieve their goals. • Calculate, itemize, and conduct crew pay for our sub-contractors. • Participate in department and company meetings and training as required. • Communicate with customers via email, phone, and text in a professional manner to relay relevant job information and schedule updates/changes. • Perform happy calls to customers following their service to ensure 100% customer satisfaction on every job. • Resolve customer concerns as assigned by the internal operations manager. • Close out job folders within 1-day of receiving the completed folder and send to AR for customer billing process to begin. • Work proactively to solve problems with and without direction from the department manager. Other duties as assigned by the Operations Manager- Residential Production.

Qualifications: • Bachelor’s degree in business administration, Operations Management, or a related field; or equivalent work experience. • Minimum of 5 years of experience in operations or a customer face role, preferably in the residential service industry. • Strong financial acumen with experience in budgeting, planning, and setting revenue targets. • Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with internal teams, installation crews, and vendors. • Demonstrated ability to inspire, motivate, and coach team members to achieve extraordinary results. • Hands-on approach with a "whatever it takes" mindset and willingness to assist team members as needed to ensure their success. • Experience in recruitment, retention, and building a strong organizational culture. • Negotiation skills and experience in vendor discussions and negotiations. • Strong problem-solving skills with the ability to effectively resolve customer concerns and conflicts that require management involvement. • Ability to work flexible hours and travel as needed.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Vision insurance

Schedule: • Monday to Friday

Work Location: In person

Hoffmann Brothers Heating, Air Conditioning &... jobs

Internal Operations Coordinator