Job description: The Internal Operations Coordinator position is fast-paced and self-motivating position and includes, but is not limited to, the following responsibilities:
• Work with the Internal Operations Manager for residential production and service to ensure clear communication is made in a timely manner with all customers, Ferguson team members, and Ferguson 1099 team members daily.
• Evaluate, assign, and dispatch service and production work orders to the proper team member or 1099 crew.
• Maintain a "whatever it takes" mindset (ownership value) and be willing to assist all team members in whatever capacity is necessary to help them to achieve their goals.
• Calculate, itemize, and conduct crew pay for our sub-contractors.
• Participate in department and company meetings and training as required.
• Communicate with customers via email, phone, and text in a professional manner to relay relevant job information and schedule updates/changes.
• Perform happy calls to customers following their service to ensure 100% customer satisfaction on every job.
• Resolve customer concerns as assigned by the internal operations manager.
• Close out job folders within 1-day of receiving the completed folder and send to AR for customer billing process to begin.
• Work proactively to solve problems with and without direction from the department manager. Other duties as assigned by the Operations Manager- Residential Production.
Qualifications:
• Bachelor’s degree in business administration, Operations Management, or a related field; or equivalent work experience.
• Minimum of 5 years of experience in operations or a customer face role, preferably in the residential service industry.
• Strong financial acumen with experience in budgeting, planning, and setting revenue targets.
• Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with internal teams, installation crews, and vendors.
• Demonstrated ability to inspire, motivate, and coach team members to achieve extraordinary results.
• Hands-on approach with a "whatever it takes" mindset and willingness to assist team members as needed to ensure their success.
• Experience in recruitment, retention, and building a strong organizational culture.
• Negotiation skills and experience in vendor discussions and negotiations.
• Strong problem-solving skills with the ability to effectively resolve customer concerns and conflicts that require management involvement.
• Ability to work flexible hours and travel as needed.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
Schedule:
• Monday to Friday
Work Location: In person
