We are seeking a highly skilled HVAC and Restaurant Equipment Service Team Lead to join our team at Midstate Restaurant Services Inc. in Oklahoma.
This role is critical in ensuring the effective handling of service requests and dispatching our expert technicians. The ideal candidate will possess excellent leadership skills, be able to work well under pressure, and maintain a positive attitude.
Job Description:
The HVAC and Restaurant Equipment Service Team Lead will be responsible for leading a team of technicians, scheduling service appointments, responding to customer emails, collecting essential information from customers, and prioritizing and scheduling service requests. They will also dispatch technicians to scheduled jobs, assist technicians with their tasks, and proactively address customer issues.
Key Skills and Qualifications:
• Leadership Skills: Ability to lead a team of technicians and manage customer expectations.
• Communication Skills: Clear verbal and written communication to relay information to customers and technicians.
• Problem-Solving Abilities: Resolve customer and technician issues quickly and effectively.
• Customer Service Excellence: A commitment to delivering exceptional service and managing customer inquiries and complaints professionally.
• Collaboration Skills: Work closely with technicians, management, and other departments to ensure seamless service delivery.
Benefits:
• Paid Holidays
• Paid Time Off
• Medical and Dental Insurance
• Competitive Compensation Plan
Join Our Team: As a valued member of our team, you will have the opportunity to grow professionally and contribute to our company's ongoing success.
