Building a Brighter Future with Johnson Controls
We are a global leader in smart, healthy, and sustainable buildings, dedicated to reimagining the performance of buildings to serve people, places, and the planet. Our teams support a variety of industries worldwide, offering opportunities for growth and development through meaningful work projects and learning experiences.
What We Offer:
• A competitive salary and bonus plan
• Paid time off, holidays, and sick leave
• A comprehensive benefits package, including 401K, medical, dental, and vision care
• Ongoing training and cross-functional development opportunities
• A supportive and collaborative team environment
• A strong commitment to safety through our Zero Harm policy
About the Role:
This position oversees the organization and operation of Technical Support Services for the branch.
Remote-based in Oklahoma City Area with up to 30% travel within the region.
Key Responsibilities:
• Provide technical support for York products, addressing installation, application, service issues, and performance concerns via phone or on-site visits
• Support branch personnel in understanding product applications and technical information
• Oversee warranty administration and obligations for UPG product lines
• Develop, assemble, and facilitate technical, service, and product training for contractors
• Assist in determining necessary parts inventory for new products or services
• Resolve customer complaints, collaborating with dealers, consumers, and factory customer relations
• Distribute service letters and tips as needed
Requirements:
• At least 4 years of experience in HVAC fieldwork (residential and commercial) or a technical support role
• Proficiency in Windows operating environment, including email and Microsoft Office software
• Strong interpersonal skills and decision-making abilities
• Effective communication, organizational, and leadership skills
• Ability to travel up to 30% locally
