What you will do
He/she will provide detailed technical support for HVAC Ducted customers including distributors and branches, dealers and end users. Responsibilities include limited financial disposition/approval of warranty concessions.
How you will do it
• Provides detailed technical support for the entire DS customer base on product offerings, both present and obsolete. Via Call center.
• Provides financial review and disposition of warranty disputes and concessions. Includes monitor of customer activity and development/implementation of warranty reduction efforts.
• Acts as a field technical liaison between Factory Quality, Manufacturing, Marketing, and Engineering product teams. Includes the recognition of field reported product service issues and the development of appropriate remedies.
• Provides an avenue to resolves customer complaints in a timely, effective manner.
• Provides call center support and job site technical support as necessary to fulfill customer needs.
What we look for
Required
• Technical Degree or equivalent combined education and experience.
• 3-5 years' experience in product service.
• Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400.
• Strong interpersonal skills and decision-making ability.
• Effective and professional communication and organization skills.
