Job Overview:
We are seeking a skilled HVAC Parts Counter Sales Associate to join our team at Robert Madden Industries in South Austin.
Key Responsibilities:
• Welcome customers warmly and establish a positive rapport.
• Listen attentively to customer inquiries and provide accurate information.
• Utilize knowledge of HVAC products to offer expert advice and recommendations.
• Process customer orders efficiently using the POS system.
• Address technical queries and troubleshoot common HVAC challenges.
• Foster strong customer relationships by delivering high-quality service.
• Collaborate with colleagues to maintain inventory levels.
• Contribute to maintaining an organized store environment.
• Maintain accurate records of customer interactions and sales transactions.
• Uphold safety protocols when handling and storing HVAC products.
Qualifications:
• High school diploma or equivalent.
• Strong knowledge of HVAC products, equipment, and components.
• Excellent interpersonal and communication skills.
• Customer-centric attitude with a commitment to delivering exceptional service.
• Proficiency in using POS systems and basic computer software.
• Physical ability to lift and move moderately heavy items.
• Detail-oriented and accurate in order processing and inventory management.
Requirements:
• Excellent computer and writing skills, including high proficiency in MS Office, emphasizing Excel.
• Strong ERP skills, preferably in Epicor Prophet 21.
Estimated Salary Range: $45,000 - $60,000 per year, depending on experience.
