Customer Experience Associate
We are looking for a Customer Experience Associate to join our team and provide top-notch support to our customers.
This is a fantastic opportunity for someone who enjoys problem-solving, communication, and working in a fast-paced environment.
About the Role
In this role, you will be responsible for troubleshooting and resolving technical issues related to cable, internet, and other services. You will also promote these services and educate customers on their proper use.
Key Responsibilities:
• Troubleshoot and resolve technical issues related to cable, internet, and other services.
• Promote these services and educate customers on their proper use.
• Maintain accurate records of all interactions with customers.
Requirements:
• A high school diploma or equivalent is required.
• A valid driver's license and good driving record are also necessary.
Work Environment and Physical Demands:
The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
About Midco
Midco is a leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving over 460,000 homes and businesses across the Midwest.
Why Work at Midco?
• You'll receive free Midco internet and TV.
• There are great opportunities to get involved in volunteerism.
• A generous 401(k) match and paid time away from work programs are also available.
Estimated salary: $23/hour starting pay + $2,500 hiring bonus.
