Position: Electrician - Veterans Encouraged to Apply!
Welcome to T-Mark Plumbing, Heating, Cooling, and Electrical, where passion meets purpose, and every day is an opportunity to make a difference. From the moment you step into our world, you'll feel the warmth of our family-like atmosphere and the pride that comes with being part of something truly special. For decades, we've been at the forefront of delivering exceptional service and exceeding customer expectations, with our unwavering commitment to 100% customer satisfaction driving everything we do.
Our legacy of excellence is not just a badge of honor – it's a promise we make to each other and to our customers.
We're currently seeking skilled Electricians to join our tight-knit family. As an Electrician on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From wiring new homes to troubleshooting electrical issues and everything in between, you'll be at the forefront of delivering top-notch electrical services that our customers can rely on.
What We Offer:
• Quality Medical, Dental, and Vision Insurance
• Company vehicle, gas card, cell phone, and tablet
• 401(k) with company match
• Family-Oriented Culture:
We're more than just colleagues – we're family. We support each other, celebrate successes together, and always have each other's backs.
• Flexible Scheduling:
We understand the importance of work-life balance, which is why we offer flexible scheduling options to accommodate your needs.
• Continuous Learning:
We believe in investing in our team members' growth and development. Whether it's on-the-job training, workshops, or certifications, we're committed to helping you succeed.
• Company Events:
From cornhole competitions to food trucks, we know how to have fun! Join us for company events and get to know your colleagues outside of work.
Responsibilities:
• Troubleshoot, diagnose, install and repair electrical components in a residential environment
• Wire HVAC power and control systems
• Provide excellent customer service
• Maintain proper stock, parts, tools, and safety equipment in the vehicle
• Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
• Obtain customer authorization/signature for payment (or financing) at the completion of the job
• Meeting predetermined targets and sales goals
• Assist customers in evaluating repair vs. replace options
• Assist in generating and scheduling replacement consultations (as indicated)
• Meet or exceed performance minimum standards
Electrician Success Metrics:
• Customer Satisfaction (this always comes first!): Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within T-Mark's defined time frame. Timely response ensures customer satisfaction and loyalty.
• Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs.
• Service Agreement Enrollment: Successfully enroll customers in T-Mark's service agreements when applicable, promoting long-term customer relationships and recurring revenue.
• Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.
• Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.
• Efficien…
