Job Title: HVAC Admin/Dispatcher
About Us:
Dynamic Air Solutions is seeking an individual who values a drama-free work environment and thrives in a culture centered on Family values, making work both fun and productive. As a leading provider of HVAC services in the Kentucky/Indiana area, we are committed to delivering top-notch HVAC and refrigeration solutions to our valued customers. Our team of skilled technicians and support staff work together to ensure efficient and reliable service. We are currently looking for a motivated and detail-oriented Admin/Dispatcher to join our Dynamic Family.
• *Position Overview:**
The HVAC Admin/Dispatcher will be responsible for coordinating and dispatching HVAC service calls, managing schedules, and providing administrative support to ensure smooth operations within the company. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
• *Key Responsibilities:**
- Dispatching and Scheduling:
-
Coordinate and dispatch HVAC technicians to service calls based on priority, location, and technician availability.
-
Maintain and update the service schedule, ensuring efficient allocation of resources.
-
Communicate with customers to confirm appointments and provide updates on service times.
- Customer Service:
-
Answer incoming calls and emails from customers, addressing inquiries, scheduling appointments, and resolving issues.
-
Provide excellent customer service by addressing customer concerns and ensuring satisfaction.
- Administrative Support:
-
Perform data entry and maintain accurate records of service calls, customer interactions, and technician reports.
-
Assist with invoicing, billing, and processing payments from customers.
-
Prepare and distribute daily, weekly, and monthly reports as required.
- Inventory Management:
- Team Collaboration:
-
Work closely with HVAC technicians, providing them with necessary information and support for service calls.
-
Collaborate with other administrative staff to ensure seamless operations.
• *Qualifications:**
-
High school diploma or equivalent; additional education or training in office administration or HVAC systems is a plus.
-
Proven experience in dispatching, scheduling, or administrative roles, preferably in the HVAC or related industry.
-
Strong organizational and multitasking skills with attention to detail.
-
Excellent verbal and written communication skills.
-
Proficiency in using dispatch software, Microsoft Office Suite (Word, Excel, Outlook), and other relevant tools.
-
Ability to work effectively in a fast-paced environment and handle high call volumes.
-
Customer-focused attitude with the ability to handle challenging situations professionally.
• *Benefits:**
-
Competitive salary based on experience.
-
Health, dental, and vision insurance.
-
Paid time off and holidays.
-
Retirement savings plan.
-
Opportunities for professional development and growth within the company.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Home daily
• Monday to Friday
• Overtime
Application Question(s):
• Do you have a General Knowledge of HVAC, Plumbing or electrical?
Experience:
• Dispatching: 5 years (Preferred)
Ability to Commute:
• Louisville, KY 40299 (Required)
Ability to Relocate:
• Louisville, KY 40299: Relocate before starting work (Required)
Work Location: In person
