Job Title: HVAC Branch Manager
Full Time / Exempt
Location: Silver Spring, MD
Reports To: Regional Branch Manager
Attention Applicants: We are requesting that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box.
Any questions? Please contact Meghan Allen in HR @ 1-888-240-3636
General Summary: RE Michel Company, LLC operating coast to coast with over 300 locations is currently looking for an experienced professional who is looking for the challenge of managing at our location in Silver Spring, MD to make it a success! The ideal candidate will be responsible for overseeing daily operations, ensuring profitability, and fostering a positive work environment. Reporting to the Regional Manager, this role requires strong leadership skills, exceptional customer service, and a proactive approach to achieving sales and operational goals.
Key Responsibilities:
• Operational Leadership: Manage day-to-day operations of the branch, including sales, inventory, staffing, and administrative tasks. Continuously evaluate action plans to meet customer needs and company objectives.
• Team Development: Recruit, train, and develop branch personnel. Foster a productive team environment by providing coaching, feedback, and performance evaluations.
• Sales and Customer Service: Collaborate with sales associates to drive sales growth and maintain exceptional customer service standards. Develop and maintain customer relationships, address complaints promptly, and ensure customer satisfaction.
• Financial Management: Achieve sales and profitability goals set by corporate. Monitor expenses, manage inventory, and ensure accurate financial reporting.
• Facility Management: Ensure the branch facility meets company standards for cleanliness, safety, and security. Coordinate maintenance and repairs as needed.
Job Responsibilities:
• Uphold Corporate Mission and Value Statements.
• Prioritize "Customer First" standards and resolve customer complaints promptly.
• Maintain exceptional customer service and safety standards.
• Develop and motivate branch team members.
• Collaborate with sales associates to drive sales growth.
• Ensure accurate and timely completion of administrative tasks.
• Implement credit and collection procedures.
• Ensure regular attendance and punctuality.
• Coordinate vehicle maintenance and driver qualifications.
• Perform other duties as assigned.
Preferred Education and Qualifications:
• Supervisory experience or training.
• Problem-solving and decision-making skills.
• Strong communication and interpersonal skills.
• Knowledge of heating and cooling systems.
• Understanding of accounting principles.
• Proficiency in mathematics.
• Familiarity with company products and computer systems.
• Valid driver's license and ability to operate branch vehicles.
Other Requirements:
• Complete knowledge of heating and cooling systems.
Work Environment:
Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturday (half day). This is a safety sensitive position.
What is R.E Michel Company?
The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!
Why Work for Us?
We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.
Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting: https://youtu.be/P8qN13teMPs
R.E. Michel Company Benefit Package Includes:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site training courses
• Weekly Pay- Every Friday
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