Salary:
NOW HIRING IN YOUR AREAS!!
Are you looking for a job in anESSENTIALservice where you can advance your career?
The Smardt family is growing and we need an exceptional, motivated, flexible and solution-oriented person to help us reach new levels. We are looking to add a Technical Support Specialist to our PSST department.
Reporting to the Technical Support Manager - West, the ideal candidate will ensure that our client base is well taken care of and that technical issues are addressed expeditiously in order to not only create a great customer experience but also to ensure warranty spending is within budget.
TASKS
Work with the Technical Support Manager - West on matters that escalate above the CBU (Service) level in your coverage area (AMER/EMEA), with an emphasis on the AMER region and equipment sold in the United States.
Tasks includes, but are not limited to:
o Analyzing data remotely gathered from site to diagnose issues.
o Being deployed to site to work directly with equipment and parties related.
o Participating in RCA/8D team activities
o Working with Suppliers (technical matters)
o Working with Engineering, Controls, Manufacturing and Quality
• Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to:
o Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development
o Mobilize to site as required to better understand operational challenges, gather data and interface with clients
o Arrange support from adjacent departments as needed
• Corrective and containment actions
Essential Requirements
Excellent analytical and problem-solving abilities
• Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years)
• Practical experience with oil free chillers and magnetic bearing compressors
• Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement
• Resilient, flexible, self-motivated
o Work well autonomously and in a team environment
• Able to work efficiently and communicate clearly under pressure
• Excellent relationship management skills with the ability to engage, negotiate and manage customer needs
• Able to drive results, maintain and/or improve customer satisfaction
Benefits
• Competitive salary
• Basic group insurance paid 100% by the employer
• Employer 401K matching (up to 6%)
• Opportunity for career advancement
• Annual performance reviews
• Training program
• Growing business and industry
remote work
