Operations Manager, Building Automation Systems – Automated Logic

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Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

Automated Logic is looking for an Operations Manager to join our growing team!

About This Role
Leads team of Project Managers, Sr. Project Managers and Field Engineering Supervisors. Manages the field organization for all new installation / systems projects for the assigned area (Virginia). Reviews escalated issues, establishes and maintains a good relationship with key customers. Responsible for maintaining training and audit/assessment programs and training field service staff.

Key Responsibilities

• Leads hiring, training and performance management for the systems operations team.

• Manages the financial performance of all branch projects in conjunction with the assigned project managers.

• Manages team according to established programs and objectives.

• Coaches team members to ensure operational achievements are met.

• Coordinates, prioritizes and resolves issues encountered by a the operations team.

• Reviews escalated issues that will impact the business and provide recommendations for solutions.

• Possesses strong technical/product knowledge.

• Quality Issue Management

• Contacts customer, collects feedback, and establishes and maintains good relationship with key customers.

• Responds to complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan.

• Maintains training and audit/assessment programs to ensure implementation and effectiveness of internal controls.

• Participates in the branch management team as the representative of the operations department.

Basic Qualifications

• Bachelor’s Degree with 4+ Years of experience in BAS/HVAC Project Management, or Operations Management OR High School Diploma/GED with 8+ Years of experience in BAS/HVAC Project Management, or Operations Management

Preferred Qualifications

• Master’s Degree

• Major Project Management Experience; $10+ Million Projects

• Project Management Certifications

• Proficient in Microsoft 366 applications.

• Strong organizational, analytical, and problem-solving skills.

• Ability to manage multiple tasks and priorities.

• Ability to communicate effectively at all levels.

• Team player and willing to collaborate with others on projects.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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