About Us:
At Pink Callers, we’re proud to be the only ServiceTitan Certified Call Center, offering fractional remote customer service for HVAC, plumbing, and electrical contractors. Our customer service rockstars, empowered by both human expertise and cutting-edge AI efficiency, handle incoming calls and client interactions so that contractors can focus on what they do best—serving their customers.
Who You Are:
• You have hands-on experience in the skilled trades and have worked with HVAC, plumbing, or electrical contractors.
• You have at least 1 year of ServiceTitan experience (in roles such as call center, CSR, dispatcher, or call center management).
• You’re passionate about career growth and professional development and thrive in a leadership role, with a focus on guiding your Team Success Managers to success.
• You’re flexible and comfortable working across multiple time zones.
• You’re goal-driven and experienced in managing day-to-day operations while exceeding performance targets.
Your Role Responsibilities:
• Client Relationship Management: Be the main point of contact for clients from onboarding to retention, ensuring every interaction delivers value and strengthens relationships.
• Strategic Advisor: Partner with clients to understand their goals, offering insights and demonstrating how our services continue to add value to their operations.
• Client and Team Success Strategy: Collaborate with your Team Success Manager reports to develop and implement best practices for client and team success, ensuring seamless communication and results.
Your Leadership Responsibilities:
• Team Accountability: Guide your Team Success Managers to ensure:
• Quality Assurance (QA) Oversight: Regular shadowing of CSRs to maintain consistent, high-quality client support and service.
• Client Coverage Management: Ensure CSR support for clients across MST, and PST time zones, so clients receive prompt, effective service at all times.
• Client Board Compliance: Hold TSMs accountable for ensuring CSRs keep client boards up-to-date with accurate and comprehensive process documentation.
Preferred Skills and Tools:
• Experience training and managing customer service teams, especially for small-to-medium-sized businesses.
• Knowledge of Hubspot is a plus.
What We Offer:
• Professional Growth: We invest in your development through ongoing training and career advancement opportunities.
• Monthly Incentives: Performance-based bonuses to reward your hard work.
• Referral Bonuses & Additional Perks: Earn bonuses for referring great talent, enjoy paid time off, and take advantage of a $500 bonus opportunity after your probation period.
• Work-Life Balance: Flexibility in your schedule and the option to work remotely.
Requirements:
• Work Hours: 40 hours per week. M-F 8-5 PM MST with flexibility to work other time zones as needed.
• Education: Associate’s degree or equivalent experience.
• Experience: At least 2 years in a relevant field.
Why Pink Callers?
At Pink Callers, we value talent, dedication, and the pursuit of growth. We offer a role that provides opportunities for advancement and allows you to make a positive impact on both our clients and the team you lead. We’re looking for a motivated, customer-centric leader to join our growing team—someone who can drive success and bring joy to others through exceptional service.
Ready to Apply?
If you're excited to join a dynamic team where your expertise will be valued and your career will thrive, we want to hear from you. Please apply now, and be sure to follow the application instructions carefully. Our hiring team is reviewing applications and will reach out if we have any questions.
We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.
Requirements
• Work Hours: 40 to 40 hours work
• Required Experience: None(2) years
Job Type: Full-time
