Job Responsibilities
• Servicing Existing Accounts: Analyze service orders, plan daily travel schedules, investigate complaints, conduct tests, and resolve problems.
• Installation and Repair: Establish service by studying system requirements, ordering components, completing installation, and performing acceptance tests.
• Customer Relations: Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods, and recommending system improvements.
In addition to these responsibilities, you will also be expected to:
• Maintain Personal Equipment: Follow operating instructions, troubleshoot breakdowns, maintain supplies, perform preventive maintenance, and call for repairs.
• Document Service Actions: Complete forms, reports, logs, and records to ensure accurate documentation of service activities.
