Compensation Details:
$55,000 - $70,000 per year.
Job Description:
Our Mission:
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Our goal is to deliver the same level of service, convenience & quality that you have come to expect from Ace Hardware.
We're Hiring
We're looking for employees that believe in working with integrity, making a difference, showing up with a positive attitude & are committed to providing positive experiences for our customers and teams. Whether you're an apprentice just starting out, a journeyman or a general manager, we believe our size & growth ambitions will provide you with unique opportunities for advancement. We offer competitive pay & benefits including medical, dental & vision plans, 401(k), incentive opportunities & paid time off. We want you to succeed and advance - it's all about continuous improvement & empowering our employees to reach their full potential.
The HVAC Service Supervisor is responsible for the supervision of field technicians through constructing and leading the team with skills and extensive knowledge. This role is in charge of ensuring work is completed efficiently and in a timely manner by portraying strong examples of leadership.
Key Responsibilities:
• Supervise our technicians and jobs with company goals and growth in mind.
• Facilitate a team atmosphere through skill, example, and attitude.
• Conduct daily technicians and job check-ins to ensure work is done correctly and efficiently.
• Maximize training opportunities to increase the skill set of your team of technicians.
• Interact with customers in a professional manner, providing excellent customer service.
• Lead and mentor other technicians in a similar manner.
• Supervise and coordinate multiple crews, projects, and schedules.
• Coordinate and maintain good working relationships with contractors, architects, engineers, and inspectors.
• Set up daily schedules with appointed install crews.
• Conduct pre-job site visits and produce accurate ductwork, gas piping, refrigerant line sets, and identify potential problems prior to the start of the job.
• Closing out projects to final inspection, assisting with punch list items, and helping close out unforeseen project issues.
Requirements:
• High school diploma or equivalent.
• 5+ years Residential HVAC install field experience.
• 2+ years supervisory experience.
• EPA Certification Required.
• NATE Certification is a plus.
• Advanced leadership and Labor Management Coursework is a plus.
• Able to pass a drug screening and background check.
• Ability to set and achieve timeline goals.
• Proficient working with financial reports.
• Proficient in working with Excel and Word.
• Must be a self-starter and be responsible and accountable.
• Ability to multi-task and handle consistent workflow in a fast-paced environment.
• Quick learner, highly adaptable to new processes.
• Good project management skills.
• Well-developed interpersonal and communication skills.
• Excellent problem-solving skills.
Physical Requirements:
• Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.
• Talk and hear, both in person and by telephone.
• Use hands repetitively to operate computers and standard office equipment.
• Reach with hands and arms lifting up to 30 lbs.
• Ability to see up close and at a distance.
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:
• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
