We are seeking a dedicated Call Center Specialist to join our team at Service Champions. Our focus is on providing excellent HVAC and plumbing services, and we need team members who share this commitment to quality and customer satisfaction.
Our schedule includes:
• Monday to Friday: 8 a.m. to 7 p.m.
• Saturday: 8 a.m. to 5 p.m., resulting in a 40-hour work week.
You will enjoy:
• A competitive salary with performance-based bonuses.
• Career growth opportunities - we promote from within.
• Comprehensive benefits, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick leave
• A positive work environment that is supportive and team-oriented.
Your key responsibilities will be:
• To manage a high volume of inbound and outbound calls to schedule appointments.
• To quickly identify client needs, provide solutions, and resolve concerns professionally.
• To accurately document client interactions while managing multiple tasks.
• To meet productivity goals and maintain high-quality service standards.
• To develop a working knowledge of our products and services.
The ideal candidate will have:
• 3-5 years of call center experience (preferred).
• HVAC or plumbing industry experience is a plus.
• The ability to type 45+ WPM while talking and multitasking.
• Proficiency in Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.
Physical requirements include the ability to sit for extended periods with clear speech and listening abilities.
Salary: $22 USD per hour, estimated annual salary range: $46,000 - $54,400.
About Service Champions:
We are a nationally recognized residential heating and air conditioning company serving Southern California homeowners. As an equal opportunity employer, we are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on protected characteristics outlined by federal, state, or local laws.
