Le président de l'unité commerciale est chargé d'assurer la direction stratégique et opérationnelle de toutes les fonctions de l'unité commerciale, y compris les ventes, les opérations, le service à la clientèle, le marketing, la communication, la tarification, la gestion des produits, les achats, l'exécution des commandes, la garantie et la gestion du fonds de roulement. Il veille à la bonne exécution des objectifs de l'entreprise et des initiatives départementales, en s'efforçant de dépasser la satisfaction du client par le respect des politiques de l'entreprise. En tant que membre clé de l'équipe dirigeante américaine, le président de l'unité commerciale communique les progrès, les performances et le statut de l'entreprise.
Priorité au client : Simplifier les interactions commerciales pour les clients en mettant en place une structure organisationnelle cohérente et en tirant parti d'une infrastructure commune pour rationaliser les processus.
Capacité : Soutenir la croissance des clients en permettant l'évolutivité, en expérimentant de nouveaux marchés et en fournissant des ressources et une expertise spécialisées.
Efficacité : Réduire le gaspillage et la duplication des efforts en utilisant la taille de l'entreprise et l'infrastructure commune.
Culture de la haute performance : Favoriser une organisation collaborative et cohésive qui promeut des performances élevées grâce à un leadership efficace et à un alignement organisationnel.
Investissement durable : Prendre des décisions stratégiques qui garantissent une croissance durable et des investissements dans des initiatives futures.
Compétences des dirigeants
- Recherche de résultats : Atteindre les objectifs de travail grâce à une direction d'équipe, des prévisions et une gestion de projet efficaces.
- Efficacité du leadership : Constituer et diriger des équipes productives, en apportant la vision et l'inspiration nécessaires à la réalisation des objectifs de l'organisation.
- Sens des affaires : Entretenir des relations professionnelles positives.
- Réflexion stratégique : Appliquer des principes directeurs aux processus de prise de décision visant à atteindre les objectifs de l'entreprise.
- Communication efficace : Transmettre des idées de manière claire et concise, tant dans un contexte personnel que collectif, afin d'assurer la compréhension et l'engagement.
What you will accomplish with us:
Revenue Management: Develop and execute a revenue budget and plan to achieve sales objectives within assigned markets.
Sales Oversight: Ensure sell-through of major equipment brands and alignment with vendor business plans.
Operational Excellence: Oversee all operational functions to ensure efficiency and effectiveness.
Customer Satisfaction: Commit to exceeding customer satisfaction through adherence to company policies and value propositions.
Team Leadership: Provide guidance and support to functional leaders, ensuring alignment with company goals and departmental initiatives.
Performance Monitoring: Communicate company progress, performance, and status to stakeholders.
Promote a Safe Work Environment: Foster and uphold a culture of safety, ensuring leaders are accountable for maintaining safe working conditions for their teams.
Accurate Reporting: Ensure timely and precise reporting of work-related accidents, injuries, and incidents.
Best Practices: Reinforce and implement best practices to achieve and sustain high safety standards.
Positive Leadership: Demonstrate professionalism, provide constructive feedback, and facilitate problem resolution through positive reinforcement.
Lead by Example: Exemplify desired behaviors in all interactions with staff and customers, whether in person, over the phone, or in writing.
Regular Communication: Conduct regular staff meetings to provide feedback, review assignments and goals, and offer coaching.
Performance Management: Address sub-standard performance appropriately and manage staff towards achieving goals using clear communication and metrics.
Recognition: Acknowledge and reward staff for excellent customer service, goal achievement, and overall performance.
Policy Adherence: Support and adhere to company policies and procedures, collaborating with supervisors and HR as needed. Approach all employment matters with a solution-oriented and legally compliant mindset.
Customer Service & Support
Customer Relationships: Maintain and support key customer relationships in alignment with the Customer Value Proposition.
Customer Satisfaction: Collaborate with customers, sales leaders, and Territory Managers to ensure high levels of customer satisfaction.
Service Excellence: Ensure the customer service department provides excellent service through timely interactions, order processing, communication, and effective problem resolution.
Performance Metrics: Establish and monitor sales metrics to identify performance issues and service shortfalls.
Technical Support: Ensure market-leading technical support is provided to meet customer demands in assigned markets.
Marketing
Budgeting: Collaborate with the VP of Marketing & Product Management to propose and establish a marketing budget.
Innovative Solutions: Provide guidance for innovative marketing programs and dealer development initiatives.
Margin Growth: Execute strategies to grow margins in assigned markets while continuing to drive sales.
Working Capital
Resource Oversight: Manage Business Unit resources to achieve annual budget targets and maintain working capital.
Procurement Efficiency: Partner with the VP of Procurement to ensure efficient purchasing processes and maintain target inventory levels.
Executive
Strategic Planning: Participate in corporate strategic planning and report major Business Unit activities to the Master Executive Leadership team.
Meeting Participation: Attend and contribute to monthly business reviews, cadence meetings, and other executive planning sessions.
Financial
Financial Performance: Drive the company to achieve and surpass sales, profitability, cash flow, and overall business objectives.
Operational Activities
Operational Assessment: Conduct branch visits to evaluate operational effectiveness and adherence to process standards.
Guidance and Recognition: Provide direction to Business Unit Leaders on addressing gaps and recognizing high achievement.
Process Improvement: Oversee changes and enhancements to operational processes to implement new or improved business practices.
Talent Development: Meet regularly with BU Leaders to provide feedback, set goals, and plan for effective succession planning.
Training Accountability: Ensure operational leadership teams are accountable for education and training programs, including new training, on-time training, and re-training as needed.
Operational Analysis: Prioritize and manage changes to outdated or under-utilized operational processes.
What You Bring to Our Team:
Customer focus: Simplify business interactions for customers by implementing a consistent organizational structure and leveraging a common infrastructure to streamline processes.
Capacity: Support customer growth by enabling scalability, experimenting with new markets, and providing specialized resources and expertise.
Efficiency: Reduce waste and duplication of effort by leveraging company size and common infrastructure.
High performance culture: Foster a collaborative and cohesive organization that promotes high performance through effective leadership and organizational alignment.
Sustainable investment: Make strategic decisions that ensure sustainable growth and investment in future initiatives.
Management competencies
- Results orientation: Achieve work objectives through effective team leadership, forecasting and project management.
- Leadership Effectiveness: Build and lead productive teams, providing the vision and inspiration needed to achieve organizational goals.
- Business acumen: Maintain positive professional relationships.
- Strategic thinking: Apply guiding principles to decision-making processes aimed at achieving corporate objectives.
- Effective communication: Convey ideas clearly and concisely, in both personal and team contexts, to ensure understanding and commitment.
Competitive Benefits: In addition to a rewarding career within our team, we offer
• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy
Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.
