• *About Expert Air:**
We strive to deliver exceptional HVAC services to our valued customers.
We are seeking a skilled HVAC Support Specialist to join our team.
This role involves dispatching and customer service, requiring strong communication and problem-solving skills.
The ideal candidate will have previous customer service experience and be proficient in using Service Titan software.
Key Responsibilities:
• Deliver exceptional customer service via telephone and email.
• Dispatch HVAC technicians to job sites efficiently.
• Maintain accurate records of customer information and service requests.
• Handle payments and provide follow-up support for ongoing customer relationships.
• Coordinate with other dispatchers and technicians to manage workloads.
Requirements:
• Excellent communication and problem-solving skills.
• Previous customer service experience.
• Bilingual Spanish-speaking skills are a plus.
• Experience with Service Titan is mandatory.
Benefits: Competitive hourly wage of $18.00, comprehensive health insurance coverage, dental insurance for employees and their families, vision insurance for optimal eye care.
