Customer Service Representative Inbound/Outbound

Come join the #1 HVAC Company in Las Vegas, NV! Semper Fi Heating & Cooling is a great place to work, where career development and growth, company stability, honesty, and integrity are all core values. We are a Veteran owned and operated local business. Semper Fi Heating & Cooling is located in Las Vegas and provides heating and cooling services valley wide. In the spirit of local business and caring business owners everywhere, Semper Fi supports the communities that we serve.

At Semper Fi Heating & Cooling, we focus on teamwork, bring a progressive business approach to the market, have a dynamic set of product and service offerings, and believe in the development of our employees to sustain our Company for the future. Our commitment to providing the best quality, best service, and best warranty is deeply ingrained in everything we do. We’re truly committed to the slogan “Delivered on time, on budget, as promised.”

What We Offer:

· Great pay structures

· Paid holidays

· Full benefits – medical, dental, vision and 401K

· Flexible schedules

· Vacation and paid sick time

Description:

Semper Fi is currently looking for an experienced talented and versatile Customer Service Representative/Dispatcher to join the team! This position is a high paced challenging position. Responsible for handling in and outbound customer calls, as well as helping with dispatch. This will be a full-time positon with a Sunday to Thursday or Tuesday through Saturday schedule. If you like to be kept busy and overcome challenges on daily basis; then Semper Fi is the place for you! Apply and find out, if you have what it takes, to be our Customer Service Representative!

Responsibilities:

· Primary focus is to perform outbound calls as needed with current and/or prospective customers influencing customers to schedule services

· Provide positive high quality customer service experience to current and prospective customers calling to schedule repairs, maintenance and/or inquire about existing repairs

· Resolving all customers’ needs friendly and in a timely manner

· Record customer information and schedule appointments accurately

· Review customer account information and/or maintain customer database

YOU BRING (EXPERIENCE & QUALIFICATIONS)

· Strong customer service focus with the ability to empathize as well as prioritize customers' needs

· Attention to detail and accuracy a must

· Must be able to multi-task

· Solid sales acumen

· Minimum typing skills of 30 words per minute

· Determination to succeed

· Personal accountability is a necessity

· Bilingual (Spanish) a plus

All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Job Type: Full-time

Pay: $19.00 per hour

Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance

Schedule: • 10 hour shift • 8 hour shift

Work Location: In person

Semper Fi Heating & Cooling

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Customer Service/Dispatch