About Hurliman Heating & Air Conditioning

Since 1957, Hurliman Heating & Air Conditioning has been Spokane’s trusted partner for comfort, built on a foundation of values we live by: S.E.R.V.E. – Systematic Excellence, Extreme Ownership, Respect & Integrity, Voracious Learning, and Energizing Lives. We believe true leadership lies in serving one another, and we are looking for a dynamic leader who shares our vision.

We’re seeking a Director of Sales & Operations, a hybrid role that combines the strategic leadership of operational excellence with a strong sales acumen to drive company growth. If you're a results-oriented leader who thrives on creating systems for success while empowering sales teams to exceed targets, this is your opportunity to lead at Hurliman.

Who We Are Looking For

The ideal candidate will have executive-level experience in operations and a proven track record of sales leadership. You’ll have the vision to optimize systems and processes while inspiring teams to deliver exceptional customer experiences and achieve ambitious sales goals.

What We Offer • Competitive Base Salary • Paid Vacation and Holidays • Health Benefits • 401(K) Retirement Plan • Supportive Ownership and Leadership Team

Role Summary & Responsibilities

This role at Hurliman will have full operational responsibility, with a primary focus on gross profit maximization, efficient departmental processes, and sales. Key responsibilities include: • Cultivate a Servant Leadership Culture: Uphold and promote our S.E.R.V.E. values across all levels, fostering a supportive and growth-oriented environment. • Financial & Operational Oversight: Drive profitability by setting and meeting margin goals, regularly reviewing market pricing, and adjusting company price books as necessary. • Departmental Leadership: Manage department managers, set performance goals, and provide coaching for high-potential team members to ensure future leadership and growth within the company. • Strategic Planning: Stay ahead of industry trends and competitive dynamics, devising strategies to address challenges and capitalize on growth opportunities. • Sales Strategy: Build and implement effective sales processes, ensuring consistent follow-through and closing. Lead the sales team with clear goals, strategies, and performance metrics. • Standardize Operations: Work with department heads to streamline internal processes, establish operational standards, and create policies to improve efficiencies. • Performance Tracking & Reporting: Lead weekly leadership team meetings and review financial and operational performance, presenting key insights and action items to owners.

Qualifications & Skills • Proven experience in leading sales teams to exceed revenue goals, with a strong understanding of sales pipelines, CRM systems, and customer engagement strategies. • Proven ability to motivate and direct a team toward common goals, fostering a cohesive, results-oriented work culture. • Analytical skills with strong financial acumen and a keen attention to detail. • Ability to forecast, plan, and prioritize, ensuring alignment with company goals. • Proficient with relevant software and technology, including operations management tools.

Make a Lasting Impact

If you're ready to contribute to an organization that values service, integrity, and growth, this is your opportunity to make a meaningful impact. Join Hurliman Heating & Air Conditioning and be part of something more than just a job.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance

Schedule: • Monday to Friday

Ability to Relocate: • Spokane Valley, WA 99206: Relocate before starting work (Required)

Work Location: In person

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Hurliman Heating & Air Conditioning

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Director of Sales and Operations