Overview:

Duty Description: • Provide solutions to customer concerns by analyzing, diagnosing in a professional timely and accurate manner. Promoting products, services including specifically replacement pro • Complete necessary repairs and routine maintenance of systems for all heating, air conditioning, ventilation as well as accessories in a timely and accurate manner. • Maintain accurate inventory of all HVAC resources as well as completing all necessary electronic documentation for record keeping. • Responsible for delivering excellent customer service and maintain high levels of overall customer satisfaction. • Creating a positive learning environment in field for ongoing training with a team of technicians • Coaching mentor and track team progress to achieve daily and monthly goals that are in line with company and department initiatives. • Work with Service Manager and Training Manager to develop industry leading processes for overall better workflow and customer satisfaction.

Qualifications: • High School Diploma for GED with additional training and 5-7 years’ experience in HVAC. Technical training certification required. • 2-5 year experience as a supervisor or training position • Must possess all valid licensing or certification for EPA and safety requirements including a valid driver’s license. • Skilled at servicing heating, air conditioning, ventilation equipment as well as related accessories • Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. • Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment. • Effective communication skills to communicate with external and internal customers. The ability to resolve customer concerns or complaints. • Ability to work a flexible schedule to meet the demands of customers during peak seasons with an on-call rotation as needed.

Qualifications:

You must have these things: • 1-year experience as an HVAC Service Technician • Valid US Driver’s License with a satisfactory driving record • Willing to submit to a pre-employment drug test and background check

Responsibilities: • Clean, adjust and repair HVAC systems- air handling units, duct work, vents, condensation drainage • Troubleshoot HVAC systems and equipment to diagnose • Perform emergency repairs promptly and efficiently • Ensure compliance with appliance standards and with Occupational Health and Safety Act • Track repairs and work completed in trade software, Service Titan • Engage with customers/clients to inform them of issues, solutions and outcomes; recommend products and services for optimal system performance

Apex Midwest

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