This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12382780 Location: Chicago,
IL
Field Supervisor - Engineering Excellence
Reports To: Branch Manager or Area Manager
Status: Hourly
Location Name: Engineering Excellence
Competitive Pay: \$40-\$55/hour
Join the team of experts and realize your true potential!
Why You Should Join the Engineering Excellence Team?
Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join our winning team by applying today!
Position Summary: Supervises technicians and helpers who are
installing, maintaining, and servicing commercial HVAC equipment and
accessories. Oversees daily work and ensures adequate staffing to meet
customer needs, assists technicians with unusual or difficult
assignments, trains and coaches' employees, ensures that safety rules
and practices are followed, and conducts quality-control checks on
completed work. As needed due to staffing and customer needs, performs
service, maintenance, and installation work. Work is performed under the
direction of the Branch Manager.
Key Responsibilities:
• Be a Safety Leader to all technicians in your area.
• All Field Supervisors will join forces with our Safety Management
Team to learn how to effectively mentor all of the field employees
within your area and strive to meet all EE Safety and driving
practices.
• Reviews and monitors upcoming work to be performed in order to
schedule and assign technicians and/or crews to maximize
productivity and to meet the needs of the customer
• Lead installations, retro fits and large-scale projects.
• Perform regular site visits with technicians and assists Branch
Manager in reviewing past performance and areas of concern;
conducting training customer service, and company products and
services; reinforcing safety rules and practices, and current and
future goals and objectives.
• Assists technicians with major, unusual or difficult assignments
and/or problems. Conducts quality-control review of assessments of
completed work performed to ensure work is performed in accordance
with company practices and processes, expected workmanship, and
efficiency and effectiveness.
• Trains employees on technical skills, company processes and
procedures, and safety rules and practices
• Responsible for delivery of excellent customer service and
sustaining high levels of customer satisfaction
• Performs vehicle inspections to ensure company property and tools
are being used, maintained and properly accounted for.
• Represents the company professionally, honestly, and ethically in
all business matters and activities
• Ensures that the company vehicles are properly stocked, that
defective warranty parts are returned to the branch and that vehicle
standard stock is ordered/replenished as needed. As needed,
completes material requisition forms and other related
administrative activities.
• Demonstrates leadership to the field staff in the areas of customer
focus and customer service; following company policies, procedures,
and processes; safety rules, procedures, and practices; and the
implementation of company initiatives
• Serves as a resource to the sales staff on technical issues
regarding products and services
• Assists the Branch Manager with administrative tasks and other
duties as needed or assigned to meet customer needs, performs
service, maintenance, and installation work
• Performs all other duties as needed or assigned.
Qualifications:
High school diploma or GED with additional training and 10 plus years'
experience in HVAC
Demonstrated basic leadership skills
Demonstrated ability to train others in technical skills and effective
customer service
Must possess all valid licensing or certification as required by
federal, state, provincial, or local governmental laws or regulations
for the geographical work area
EPA and safety certifications required
Advanced skills in servicing commercial heating, air conditioning, and
ventilation equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary
tools and equipment
Proficient and able to operate all necessary tools and equipment to
perform various service projects
Proficient at reading wiring diagrams and blueprints as well as
troubleshoot problems with electrical, refrigerant, and duct systems on
commercial HVAC equipment
Proficient and able to properly start up and balance airflow and to
properly align belts and pulleys on all commercial systems with no
supervision
Proficient and able to install a basic duct fitting
Advanced skills in tr
