Position Summary
JOB DESCRIPTION
Under general direction, the District Manager leads a field directed service business focused on safe work practice and operational excellence. Deploys and maintains standardized tools, systems and support for the assigned District team. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments, service level agreements, and service asset management. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth. Fosters a team environment while providing regular performance feedback, development, and coaching. Requires extensive interaction and relationship building with internal and external customers.
Responsibilities
• Builds and motivates teams to execute Service’s sold solutions including, Service Contract work, Product Startup and warranty support, systems upgrades (Cap/Fan replacements) and T&M business growth.
• Drives profitable growth initiatives through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds key performance goals (KPI’s).
• Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPI’s).
• Ensures tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost.
• Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify improvement areas. Implements required changes.
• Leads local effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customer’s decision-making associates, all of which enhance the local reputation of Liebert Services and the local team.
• Drives operational review meetings, reviewing safety and operational excellence performance metrics.
• Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes, monthly 1-1’s and operational reviews.
• Manages a defined geographic service district staffed by fifteen (15) to twenty (20) customer facing field service engineers (CE’s). Leads the execution efforts of the field directed service business. Ensures consistency of delivery systems across the service centers.
• Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.
Qualifications
• Graduate Engineer BSEE or BSME and six years’ experience OR Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
• A high degree of communication, supervisory, organizational and management skills are required
• High-level competence in written and verbal communication. Strong presentation skills and proficiency in speaking to large audiences.
• Able to lead and direct diverse teams.
• Strong knowledge of Critical Power Infrastructure Services & related industry standards, such as OSHA and NFPA.
• A good theoretical background and strong management skills are necessary.
• Communicate effectively, in writing and verbally, with clients, peers and management.
• Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word, Excel, PowerPoint, and use of Internet for standards/products/manufacturer research.
PHYSICAL & ENVIRONMENTAL DEMANDS
• Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Working Conditions
• Able to travel up to 50% of time.
• Willing to work flexible hours, weekends, holidays and night work.
• May have on-call responsibility.
• Valid Driver’s License.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
OUR BEHAVIORS
• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
