About The Company
Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 43 years in business, the company has 18 locations across the state of Texas. The company is uniquely situated in the market because it is large enough to serve many locations in Texas while retaining the family-owned feel that started it all in 1979.
About The Position
We are seeking a dedicated and skilled HVAC Counter Sales Associate to become a valuable part of our team. The HVAC Counter Sales Associate will play a pivotal role in delivering exceptional customer service and technical expertise within our bustling HVAC supply environment. This position is ideal for someone with a passion for HVAC products, outstanding communication skills, and a commitment to ensuring customer satisfaction.
Essential Responsibilities
• Welcome customers warmly and establish a positive rapport, creating a customer-centric atmosphere.
• Listen attentively to customer inquiries, understand their HVAC-related needs, and provide accurate and relevant information.
• Utilize your comprehensive understanding of HVAC products, including technical specifications and applications, to offer expert advice and recommendations.
• Efficiently process customer orders using the point-of-sale (POS) system, confirming product availability and estimated delivery or pickup times.
• Address basic technical queries and troubleshoot common HVAC challenges, ensuring customer inquiries are resolved promptly and effectively.
• Identify opportunities to upsell complementary HVAC products, accessories, or premium alternatives to enhance customer satisfaction.
• Foster strong customer relationships by consistently delivering high-quality service, handling concerns, inquiries, and returns professionally and promptly.
• Collaborate with colleagues to ensure inventory levels are well-maintained, including receiving and inspecting shipments and updating inventory records.
• Contribute to maintaining an organized store environment by arranging displays and optimizing product accessibility.
• Maintain accurate records of customer interactions, sales transactions, and inventory updates to support administrative tasks.
• Uphold safety protocols and guidelines when handling and storing HVAC products to ensure compliance with industry regulations and standards.
• Set in on service training, parts training, and complete online training.
• Learn and offer promotions we have going on during special limited times.
Supervisory Responsibilities
• This position has no supervisory responsibilities.
Qualifications, Attributes, Education, And/or Experience
• High school diploma or equivalent.
• Strong knowledge of HVAC products, equipment, and components.
• Excellent interpersonal and communication skills.
• Customer-centric attitude with a commitment to delivering exceptional service.
• Proficiency in using POS systems and basic computer software.
• Physical ability to lift and move moderately heavy items.
• Detail-oriented and accurate in order processing and inventory management.
Computer Skills
• Excellent computer and writing skills, including high proficiency in MS Office, emphasizing Excel.
• Strong ERP skills, preferably in Epicor Prophet 21
