HVAC Service Dispatcher Job Summary:
The HVAC Service Dispatcher coordinates field activities for technicians, ensuring seamless communication with clients, vendors, and suppliers. Responsibilities include scheduling preventive maintenance, managing service repairs, and overseeing equipment startups. As a liaison between the office and field technicians, this role is pivotal in maintaining customer satisfaction.
Key Responsibilities:
Address client inquiries and complaints promptly.
Report and address conditions affecting customer satisfaction.
Prioritize and assign service requests, managing field technicians' workload.
Order materials for jobs and oversee weekly time reports and expenses.
Monitor and resolve customer complaints in a timely manner.
Manage monthly maintenance workload, scheduling client visits.
Ensure optimal execution of approved repair work.
Invoice completed calls and provided weekly status reports for open calls.
Keep work notes and dispatch board up to date, cover absent technicians.
Position Requirements:
Preferably experienced in HVAC service dispatching; open to candidates with 5 years of office experience.
Proven written and verbal communication skills.
Demonstrated tact and human relations skills.
Strong organizational, time management, and problem-solving abilities.
Emphasis on accuracy, attention to detail, and customer service orientation.
LOCATION
Shreveport, Louisiana 71106
PAY
$20-23 per hour Snelling Staffing Services
