Company Overview
Coolray Heating and Cooling Tennessee is a locally owned and operated business with a rich history dating back to 1966. Our team is dedicated to providing top-notch service to our customers and values our employees' talents and abilities.
About the Job
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales force, you will be responsible for interacting with customers, scheduling appointments, and building relationships with our store's leadership team.
Key Responsibilities
• Greet customers and encourage them to learn about our products and services
• Walk throughout the stores engaging customers in conversations about their home service needs
• Explain features and benefits of our products and services while soliciting information from customers
• Schedule appointments for our Sales Consultants to visit customers' homes to provide estimates
• Build rapport and relationships with the store's leadership team
• Attend required monthly meetings and trainings
Requirements
• High School Diploma or GED preferred
• 1-year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing, and speaking English and able to sit for long periods
• Must be able to work evenings and weekends when needed
Benefits
• $20-$24/Hr salary
• Paid Time Off (PTO)
• Health, Vision, and Dental insurance
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term, and Long-Term Disability
• Monthly Bonus Programs
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
