Sales and Install Coordinator
Since 2006, Petra Heating & Air Conditioning has been serving the northwest Oregon/southwest Washington area with a high priority on integrity, awesome customer service, and excellent work. We offer an employee-friendly atmosphere with room for growth.
We are looking for a Sales and Install Coordinator to join our team. Learn more about us on our website at: https://www.petraheat.com/company/.
PayScale: $25.00 - $30.00 per hour, depending on experience
Benefits: Medical (employer covers 75%), Dental, Vision, 2 Weeks of Paid Vacation, 8 Paid Holidays, 401k with company match, and Paid Training Days
Job Summary: To coordinate the day to day scheduling operations of the Sales and Installation Departments. Responsible for the creation of department job files, contacting customers regarding scheduling issues, scheduling subcontractors and inspections, and ensuring jobs are ready for installation. Responsible for coordinating communication between Comfort Consultants, installers, project managers, customers, vendors, and the office. The Sales and Install Coordinator will assist sales and the installation teams in reporting and securing leads, educating clients on our products and services, scheduling sales appointments, and closing sales. The Sales & Install Coordinator will act as a liaison between customer and the company, making sure that customer needs are met while maintaining a positive, productive open line of communication between the customer and all company departments.
Required Qualifications:
• Excellent Customer Service Skills
• Strong organization skills
• Strong attention to detail
• Ability to motivate and encourage others
• Strong communication skills, verbally and in writing
• Strong active listening skills
• Quality phone presence
• Compassionate, heartfelt caring for clients and fellow team members
• Embraces change
• Exhibits high energy
• Timely in all work
• Applies good judgment
• Competitive spirit
• Team player
• Ability to follow directions and written processes / procedures
• Ability to multi-task effectively
• A minimum of 1-year customer service experience or equivalent education
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Desired Qualifications:
• Marketing experience
• 2+ years Customer Service experience
• 3+ years in a Professional office with increasing responsibility
• AA or higher degree
Coordinator, dispatcher, HVAC Installation coordinator, office coordinator, administrative, office assistant
